Frequently Asked Questions

Yes, we would love to see you in our Beta program!

Log into the Developer Portal, click My Account and select My Keys from the menu Log into the Developer Portal, click My Account and select Edit Profile from the menu.
Select the Opt-in for Beta Program check box and click the Save button.
Within one business day you should receive an email from us welcoming you to the Beta program.

Learn more about the Beta program here.

You can view the availability status of APIs on our Status Page. Click Support at the top of the page and select Status Page or follow this link.

The Status Page also provides information on incidents and maintenance events.

Log into the Developer Portal, and click Pricing.
Select the type of product plan you wish to subscribe to (either Bundled API Plans or Predictive AV Plans).

Choose a pricing plan and click the Buy button.

Yes. You will receive email notifications when your usage has exceeded 50%, 80% and 100%

Geoscape APIs are available to everyone. If you are an existing partner, please contact us at for a Custom plan.
Click the Register link at the top of the page and follow the instructions.
For more information on Geoscape API offerings, please email 
You can contact us by clicking Support at the top of the page and selecting the Support Portal or following this link.

All of currently available API products can be found here. We also have APIs available for testing through our Beta program.

Once you have registered an account in the Developer Portal, navigate to the My Keys page. Click the ‘Add a new Key’ button and follow the instructions to generate an API key.

Share your ideas with us by submitting a suggestion or feature improvement through the Support Portal. Click Support at the top of the page and select Support Portal or follow this link.

A transaction is defined in the Plans and Pricing page found here.

Your usage for a monthly billing period is restricted by the transaction allowance available in your selected plan.

You have exhausted your allocated transactions for the current billing period. Please contact to discuss an increase in your allocation.

Verify that the key you are attempting to use is exactly the same as the key in your "My Keys" area of your account. If you continue to experience problems, please contact us via the Support Portal.

We offer a 14-day free trial. Click here for more information on our Plans & Pricing. Please contact us if you would like to discuss.

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